Queue Management

Qmatic

Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience while increasing resource efficiency to drive brand loyalty and profitability.

For more than a quarter of the world’s population, Qmatic solutions are the source of great customer experiences

Chances are if an organization has a smooth, pleasant customer journey, Qmatic is the source. Our technology systems and analytics connect customers, employees and brands in the most productive interactions.

Qmatic Group is the global leader in customer journey technology solutions and insights. We pioneered the concept more than 30 years ago. Today, across more than 120 countries, organizations rely on Qmatic and our network of global partners to deliver fulfilling interactions for customers, patients, citizens, and employees.

We exist to create better customer journeys. Our powerful, scalable software platforms and hardware systems work in harmony to streamline every engagement point online and onsite, from pre-arrival through post-service feedback. For financial institutions, retailers, healthcare providers, and public organizations, this approach gives customers the resources to accomplish tasks with ease, and gives employees the resources they need to do fulfilling work at optimal productivity.

The result is a higher performing environment, operational efficiencies, improved brand loyalty, and a stronger bottom line.

 

 

 

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Additional Threat Modules

ORCHESTRA

Deliver an exceptional customer experience across your entire enterprise from a single point of control.

SOLO

Leverage simple and powerful queue management to improve efficiencies and inform customers and employees.

CARE

Qmatic offers a professional global support organization consisting of partners and own subsidaries being close to you, offering the best possible local support.

SELF SERVICE KIOSKS

Greet customers, patients or citizens with a check-in component that is intuitive, useful, and capable of generating information that keeps employees and operations working efficiently.

DISPLAY / SIGNAGE

Fuse content and context for integrated display, media player and vision/sound products that engage and inform.